Warranty
One-year limited warranty. Practical parts support.
Your pergola comes with a one-year limited warranty for defects in materials and workmanship, with free replacement parts for covered issues. A 30-day return policy applies, subject to conditions.
Coverage framework
Know what is covered.
For a claim, contact support with your order details and photos. For buyer-remorse returns, you pay return shipping. Installed products without a quality defect are generally not eligible for change-of-mind returns.
Category
Information
Details
Limited warranty
1 year
Covers defects in materials and workmanship, subject to the order terms
Replacement parts
Free parts for covered defects
Contact support with your order details and photographs
Returns
30-day return policy
Buyer-remorse return shipping is paid by the customer
Installed products
Return restrictions apply
Installed items without a quality defect are generally not eligible for change-of-mind returns
Shipping damage
Contact support promptly
Keep packaging and photograph the item and shipping labels
Next step
Review warranty before deposit or payment.
Send your product series, ZIP code, installation path, and accessory needs so warranty and spare parts expectations can be confirmed with the quote.