Parts & product support
The right help starts with your kit.
For a missing item, damaged component or operating issue, contact us with your order reference and photographs. We can then review the correct component and next steps.
Prepare your request
Help us identify the issue.
Send the following information together. You can attach photos to your email; this page does not submit a support ticket.
- 01
Your order and kit
Include the order number, purchaser name, kit size, delivery date and delivery ZIP code. Add the installer’s contact details if you want them involved in the technical discussion.
- 02
The component
Photograph the affected part, any label or part number, and a wider view showing where it sits in the structure. For a missing item, include the packing list and package labels.
- 03
What happened
Describe the symptom and when it began. For roof operation, explain what happens when you use the remote. A short video can help show movement or intermittent behavior.
- 04
Damage on delivery
Photograph the packaging and damage, keep the labels and retain the packaging while the claim is reviewed. Contact support promptly so the delivery information can be checked.
Warranty review
The one-year limited warranty covers materials and workmanship. Replacement parts are free for covered defects, subject to the order terms.
Read warranty termsReplacement part inquiry
Part compatibility, availability and any charges are confirmed after identification. Please contact support before ordering a replacement.
Email with your order referenceInstallation questions
Planning your first assembly?
Check the installation planning guide and request the applicable instructions for your selected kit.